Customer Service Policy

🤝 Creed&WillowCo.’s Commitment to You

Creed&WillowCo.’s number one priority is our customers. We are committed to providing the highest customer service and quality products. We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct.

Orders are dispatched within 1-5 business days and typically arrive 2-8 business days after that — see our shipping page for full rates and timeframes. Forces beyond our control may extend these timeframes.
In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder, or a full refund.

We encourage feedback on our customer service, our products, and our company in general. Do not hesitate to contact us and let us know. We would love to hear from you! You can reach us at any time at hello@creedandwillowco.com.au. We will endeavour to get back to you within 2 working days.

We encourage and promote social engagement on any of our social media platforms. We love to hear from our customers and potential customers through these channels. However, we reserve the right to delete any abusive, defamatory, or otherwise damaging content posted on these platforms.
We guarantee the security and privacy of your personal information. All transactions are processed securely and your data is handled responsibly in accordance with privacy laws.
Our dedicated customer support team is always here to assist you. If you have any questions or need help with your order, please reach out and we’ll respond promptly.

Thank you for choosing Creed&WillowCo.—we truly appreciate your trust and support!

What They're Saying

Etsy Review

Ordered these for my grand daughter’s nursery. My daughter and son-in-law love them.

Tammy
23 Sep, 2023
Google Review

Love the rainbows wall decals very easy to apply and remove. The quality feel amazing and they look so cute. Fun and unique designs. Thanks

Joni Shadbolt
Jan 11, 2023
Facebook Review

beautiful wall art stickers. excellent quality and super adhesive....I pulled them off and adjusted them serval times until I was happy with the placement. would highly recommend to others

Carmen Oliver
2 Jul, 2022
Etsy Review

Great item! I wanted a double name and wanted the name filled in red and they were VERY accommodating. Shipped very quickly!! Looks wonderful on the wall!

Maegan
1 Jul, 2023
Google Review

We are so happy with our experience with these labels. The whole process was simple, much easier than we anticipated & the end result has turned out perfectly. Thank you so much

Author's name
28 Feb, 2023
Etsy Review

Very fast delivery, even to Germany. We used the stickers on two doors and it sticks perfectly. The stickers look just like in the pictures and are good quality as expected.

Madeleine Hohlbein
27 May, 2023
Google Review

The wall stickers are so good in quality! So easy to stick and restick if you make a mistake or wanting to change locations. It also doesn’t bubble.

Evonne
7 Jan, 2023
Etsy Review

Absolutely PERFECT!!! the seller was so kind I wanted a custom name added and she responded quickly and was happy to help me out. The quality is amazing and they are so easy to stick on the wall. I will definitely buy again!

Kayla
10 Aug, 2023
Google Review

Lovely to deal with and super quick postage. Colours look amazing on the decals and super easy to to put up and take off. Highly recommend these decals!

Melissa Bollinger
8 Jan, 2023
Facebook Review

Fantastic services, very fast and efficient too. The quality of the sticker was great and easy to apply. I was able to get the sticker personalised too which made my sons day. Would definitely recommend. Thankyou.

Author's name
28 Aug, 2022
Google Review

These wall stickers are fabulous - they look great and easy to apply. The company is so good to deal with. I decorated rooms for my granddaughter and grandson with princesses and jungle animals and they are thrilled!

Author's name
16 Feb, 2023
Etsy Review

This item went above and beyond my expectations! The quality, colors, and exactness of the figures goes beyond the picture on the site. The easiness to install was amazing. So grateful that I bought it.

Elisa
28 Apr, 2023