Creed&WillowCo.’s number one priority is our customers. We are committed to providing the highest customer service and quality products. We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct. Standard delivery timeframes are between 5-7 business days; however forces beyond our control can extend this timeframe. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We encourage feedback on our customer service, our products and our company in general. Do not hesitate to contact us and let us know. We would love to hear from you! Contact can be made with us at any time at hello@creedandwillowco.com.au. We will endeavour to get back to you within 2 working days.

We encourage and promote social engagement on any one of our social media platforms. We love to hear from our customers and potential customers through these mediums. However, we reserve the right to delete any abusive, defamatory or otherwise damaging content posted on these platforms.