At Creed&WillowCo.. we pride ourselves on providing you with a high-quality product that meets all of your expectations. However, should you find any of our products are faulty or not as described, we will replace, refund or repair your order depending on the extent of the problem.
If our products do not perform as we have implied or advertised, or the website does not accurately describe or represent the product you will receive, we will refund your order or if given the opportunity, replace the item. However, we will be asking lots of questions to make sure it never happens again to someone else.
Colours may appear differently on-screen when they're printed. If you have any concerns about colours, you can purchase a Colour Chart before we print your order. If we have made a mistake, we will replace the product.
As most products can be customised all products are made to order for each customer and for this reason we do not accept change of mind returns for purchases. Please ensure you've checked all product information, sizes and colours prior to purchasing any items.
Custom products (design or colours) with no quality-related issues cannot be returned or refunded, so please carefully check your proof design and dimensions before approving it in the first instance.
If your product is damaged during shipping, we will replace, refund or repair your order depending on the extent of the problem. We will also ask you to help complete documentation from your selected courier with details and evidence of the damage.
In the event we are unable to meet the five business day dispatch time or any previously agreed alternative timeline (does not include transit times) we may include an upgrade of your postage to compensate for such delays.